You buy from Five o'clock in Malmö AB
Order number 556643-5979
VAT number. SE556643597901
The price of the goods you buy is inclusive of VAT. The shopping cart shows the total price including VAT.
Payment is made via the payment service Klarna, in order to ensure a secure payment.
When we receive your order, we will immediately send an order confirmation by e-mail. Please check your order confirmation carefully. If you have questions, want to change something in the order, please contact us as soon as possible.
The right of withdrawal is valid for 14 days and covers all products except tea and coffee. Tea and coffee are classified as food and are therefore not covered by the right of withdrawal. If you regret it, please let us know as soon as possible. In your message it should be clear that you regret your order. The withdrawal period will apply from the day you received the goods. In the case of a custom made item, the withdrawal period will start from the day we provided information.
The withdrawal period does not apply if the service has begun during the withdrawal period with your consent and / or when the goods cannot be returned due to their nature. When you exercise your right of withdrawal, you are required to keep the goods in the same condition as you received it. If the item is damaged or lost, because you are careless, you lose the right of withdrawal. Tip! If you want to order a larger amount of tea or coffee, we recommend that you order a smaller amount first.
Five o'clock i Malmö AB is the personal data controller and processes the personal data about you that you state when you place an order with us. Additional data could be collected and processed by us if it is necessary. The personal data referred to is name, postal address, e-mail address, telephone number, purchase- and payment history and other similar data, such as information needed for customer service. Our website also makes use of so-called cookies to store user information, for example in the shopping cart.
The purpose of our personal data processing is to fulfil our delivery commitment to you as a customer, as well as the obligations that we otherwise have by law or in our contractual relationship with you. Our personal data processing is ongoing for a period of one (1) year after the last purchase, or for a longer period for example if there are unpaid claims or valid guarantees. In cases where law or other statutory or governmental regulations so require, some personal data may be processed during the longer period stipulated in such constitution, for example, the Swedish Bookkeeping Act. If you no longer wish to receive our newsletter, you can unsubscribe at any time via the link at the bottom of the newsletter or contact our customer service.
We base our right to personal data processing on the need to fulfil our agreement with you, our legal obligations and a balance of interest when it is important to us, for example in customer matters. You have the right, on request and free of charge, to receive information about what data we have about you. You can also request that personal data that are incorrect or not processed in accordance with applicable data protection legislation are corrected, blocked or deleted. We do not disclose your personal data to third parties for purposes other than the distribution of your ordered goods, without your explicit consent or provided for by law or other statutory or regulatory authority.
Questions about the personal data processing, request for correction or registry transcripts etc. is sent to our customer service by email to firstname.lastname@example.org. The supervisory authority for personal data processing in Sweden is the Swedish Data Protection Authority. You have the right to contact them with questions and complaints via email@example.com.
Normally your order will be shipped within two to three days. At high load or during high season, some products may have a longer delivery time.
We send all our packages with Schenker. If the package is damaged or disappears during transport to you, Five o'clock in Malmö AB is the payment manager, provided that you notify us within 14 days.
Warranty and service
We at Five o'clock in Malmö AB guarantee that our tea and coffee varieties are fresh and that our other products keep the standard that can be expected (for the corresponding price). Our taste descriptions are personal and formulated at a particular test occasion. Differences can always occur. When it comes to pictures of the products, the colors can distinguish between what you see on your monitor and the real product. If you are not satisfied with the product delivered, please contact us immediately.
We at Five o'clock in Malmö AB obviously want you to be satisfied with your product. If you regret your purchase or have discovered a defect, you always have 30 days of exchange, not tea and coffee. If you are not satisfied with your product, you always have 14 days of cancellation, not tea and coffee. If you want to return your item, send it to: Paloma Tea Company, SKOMAKAREGATAN 1, 21134 MALMÖ. Returns are made at your own expense except when the goods are defective or if we sent the wrong goods. Returns should be sent as parcels, not for cash on delivery. Of course, when changing, we always pay the return cost for the replacement goods.
Our refund obligation
Five o'clock in Malmö AB, if you have used your right of withdrawal